Quality Assurance

Thank you for selecting Matthews Moving Systems as your relocation specialist. We feel that we are the best in the industry but are always looking ways to improve our service. It would be sincerely appreciated if you would take a moment of your valuable time to complete the following questionnaire and submit it to us so we can provide better service to our customers.

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1) Rate your Certified Moving Consultant:

a) Provide useful moving information

Excellent Good Fair Poor

b) Provided an accurate estimate of cost

Excellent Good Fair Poor

c) Was he/she professional and courteous

Excellent Good Fair Poor

d) Provided accurate and timely communications?

Excellent Good Fair Poor

2) Rate your packers:

If your shipment was packed by Matthews Moving Systems, did the packers:

a) Arrive promptly and complete packing on schedule? Yes No

b) Use adequate packing material? Yes No

c) Have professional appearance and conduct? Yes No

3) Rate Your Driver's Services:

Rate the service provided by your driver and the helper(s) taking into account their professionalism, appearance and conduct:

a) At pickup?

Excellent Good Fair Poor

b) At delivery?

Excellent Good Fair Poor

4) Rate Matthews Moving Systems:

Quality Assurance makes Matthews Moving Systems the best:

a) Picked up your belongings within the agreed period?

Yes No

b) Delivered your belongings within the agreed period?

Yes No

c) Provided satisfactory communication?

Yes No

5) Overall how would you rate our services?

a) Would you choose Matthews Moving Systems again?

Yes No

b) Would you recommend our services to others?

Yes No

6) How did you discover Matthews Moving Systems?

Internet Yellow Pages Saw your Truck Employer Referral TV Ad Used Before Direct Mail Newspaper Radio Other